Don't Believe Us, Believe Our Clients

Battelle’s Energy and Environment division developed and currently implements a client satisfaction survey as a means of ascertaining the level of service provided to clients. Over the past several years, we have distributed nearly 400 surveys in an effort to gauge our clients’ level of satisfaction with our project performance. We feel that the client feedback we receive is invaluable, as it drives management actions toward continuous improvement.

For example, as a direct result of the feedback we’ve received, Battelle is currently reviewing contracting and billing procedures and seeking new, improved means of process and implementation. Although we are encouraged by the scores we’ve received (which indicate excellent performance), our target is to increase our overall survey scores to the “outstanding” level.

As testament to how highly we value this feedback, each year’s business initiatives are directly linked to the responses we receive in these client satisfaction surveys. Additionally, Battelle considers this feedback an invaluable leadership development tool. These project evaluations often provide the information needed to recognize an employee’s performance. We listen to your input.

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