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Physician with a man in a wheelchair

Communicating the Hospital Environment

Challenge

Battelle conducted contextual research in a series of smaller hospitals to better understand the process of dispensing daily medication to patients. We observed hospital environments with different procedures and equipment in place, and created a report highlighting the operational differences.

Solution

To communicate the significance of our findings, we created a visual process map showing the core steps relating to both types of dispensing procedures, the occupation responsible for each step, as well as key observations. Using color-coding, we were able to visually show the distinct differences in dispensing responsibility, along with potential risks, potential for additional cost/waste, and the amount of time/efficiency required for each step. 

Outcome

Using these visual graphics, we were able to evaluate each step of the process and give the reader a visual snapshot of the current efficacy and potential opportunity areas.